Privacy Policy

Effective Date: 07/02/2026
Company: EazyWorkflows (“we”, “our”, “us”)

This Privacy Policy (“Policy”) explains how EazyWorkflows collects, uses, stores, and protects personal and business information when you use our website, products, or services — including AI agent integrations, workflow automation, website development, demos, and booking systems (collectively, the “Services”).

By using our Services, you agree to this Policy. If you do not agree, please discontinue use.

1. Information We Collect

We collect only information necessary to operate, qualify, and deliver our Services effectively.

A. Personal Information

• Name, email address, phone number, billing details, and payment information

• Identity or verification data where required for compliance or payment processing

B. Business & Project Information

• Company name, website URL, industry, and project requirements

• Data, content, and credentials provided to configure systems and workflows.

C. Usage, Performance & Interaction Data

• System conversations (including demo and screening agents), strictly for qualification, monitoring, troubleshooting, billing verification, and system improvement

• Performance metrics such as lead qualification, response rates, bookings, and conversion data

• Website analytics and interaction data (e.g. via Google Analytics, Meta Pixel)

2. How We Use Your Information

We use collected data to:

• Qualify, screen, and route inbound inquiries using automated or AI-assisted systems

• Deliver, configure, and optimise systems, workflows, and automations

• Verify performance-based billing (if agreed upon), bookings, or revenue-share agreements where applicable

• Manage billing, support, reporting, and client communication

• Ensure compliance with platform rules (e.g. WhatsApp Business, Meta) and legal obligations

We do NOT:

• Sell or rent your data

• Use your data to build systems for other businesses

• Track end-users for advertising without explicit consent

3. Systems & Screening

Interactions with the agent system on our website may be monitored, logged, and reviewed for quality control, qualification, security, and improvement purposes.

Agentic systems provide automated assistance only and do not constitute legal, financial, or professional advice. You should not rely solely on agentic outputs for business-critical decisions.

4. Sharing Your Data

We share data only where necessary to deliver our Services or comply with legal obligations.

Third-Party Tools (examples):

• Paystack – payments

• Airtable, Notion, Google Sheets – project and booking management

• Zapier, Make – automation

• Azure – system hosting and infrastructure

All partners are required to comply with POPIA or equivalent international standards.

We may disclose data if required by law or during legitimate business transactions (e.g. acquisition), under strict confidentiality.

5. Data Security

We implement appropriate technical and organizational safeguards, including:

• Encrypted data storage and transmission

• Access controls and permissions

• Monitoring, backups, and system audits

6. Data Retention

Data is retained only as long as necessary or legally required.

Upon service termination:

• Data is deleted within 90 days, unless earlier deletion is requested

• You may request a data export before removal

7. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain site functionality

• Analyze usage and performance

You may disable cookies in your browser, though some features may be affected.

8. International Data Transfers

Data may be processed or stored outside South Africa. All transfers comply with POPIA and, where applicable, GDPR.

9. Your Rights

You may request to:

• Access, correct, or delete your data

• Withdraw consent for non-essential processing

Contact: info@eazyworkflows.com
Verified requests are handled within legally required timeframes.

10. Third-Party Links

We are not responsible for the privacy practices of third-party sites or tools linked from our website.

11. Policy Updates

We may update this Policy from time to time. Updates will be posted with a revised effective date. Continued use constitutes acceptance.

12. Contact

📧 info@eazyworkflows.com