Privacy Policy

Effective Date: 06/10/2025
Company: Eazy Workflows (“we”, “our”, “us”)

This Privacy Policy (“Policy”) explains how Eazy Workflows collects, uses, stores, and protects your personal and business information when you use our website, products, or services — including AI agent integrations, workflow automation, and website development (collectively, the “Services”).

By using our Services, you agree to the terms of this Policy. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We collect only the data necessary to deliver and maintain our Services effectively.

A. Personal Information

• Name, email address, phone number, billing address, and payment details.

• Identity verification information (if required for compliance or payment processing).

B. Business & Project Information

• Company name, industry, and project specifications.

• Content, customer data, and platform credentials provided to configure AI agents or workflow automations.

C. Usage & Analytics Data

• Performance metrics such as message delivery rates, lead conversion, and response times.

• Basic website analytics and user behavior (e.g. via Google Analytics or Meta Pixel).

• Messages sent or received by your AI agent, strictly for monitoring, troubleshooting, and model improvement.

2. How We Use Your Information

We use collected data to:

• Deliver, configure, and improve your AI agent or automation system.

• Manage billing, support, and client communication.

• Provide progress reports and system performance insights.

• Ensure compliance with platform rules (e.g. WhatsApp Business, Meta, etc.) and legal obligations.

We do not:

• Sell or rent your data to third parties.

• Use your leads or customers’ information to build agents for other businesses.

• Track your users for advertising purposes without explicit consent.

3. Sharing Your Data

We share your information only when necessary to deliver our Services or comply with the law.

Third-Party Tools & Integrations (examples):

• Paystack – Payment processing.

• Airtable / Notion / Google Sheets – Project and booking management.

• Zapier / Make – Workflow automation.

• Azure – AI hosting and API management.

Legal or Regulatory Disclosures:
We may disclose information if required by law, court order, or governmental authority.

Business Transactions:
In the event of a merger, acquisition, or sale, your data may be transferred under strict confidentiality.

All partners and vendors are required to maintain adequate data protection and comply with POPIA or equivalent international standards.

4. Data Security

We apply technical and organizational safeguards to protect your information, including:

• Encryption of stored and transmitted data.

• Access controls and user permissions.

• Regular audits, backups, and activity monitoring.

We monitor system activity for abuse or suspicious behavior to ensure ongoing security.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purpose it was collected for or as required by law.

When your service is terminated:

• Your data will be deleted within 90 days, unless you request earlier deletion.

• You may request a full data export before removal.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain functionality and improve user experience.

• Analyze traffic through Google Analytics or Meta Pixel.

You can disable cookies through your browser settings, but some features may not function properly as a result.

7. International Data Transfers

If you access our Services outside South Africa, your data may be processed or stored in countries with different data protection standards. We ensure all transfers comply with POPIA and, where applicable, GDPR requirements.

8. Your Rights

Under POPIA and GDPR (where applicable), you have the right to:

• Request access to the data we hold about you.

• Request correction or updating of inaccurate information.

• Request deletion of your data (“the right to be forgotten”).

• Withdraw consent for non-essential data processing.

To exercise these rights, contact us at support@eazyworkflows.com.

We will respond to verified requests within the legally required timeframe.

9. Third-Party Links

Our website may include links to third-party websites or applications. We are not responsible for their privacy practices or content. Please review their respective policies before sharing personal information.

10. Changes to This Policy

We may update this Policy from time to time to reflect operational or legal changes. The revised version will be posted on our website with an updated “Effective Date.” Continued use of our Services constitutes your acceptance of the revised Policy.

11. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy, please contact:

📧 info@eazyworkflows.com